August 26, 2009
Here’s a novel idea…
According to a radio ad I heard this morning the Carphone Warehouse are now paying staff bonuses based on how happy their customers are – not on how much they sell!
Read this Times article to find out more
They do this by texting their customers a couple of days after buying their phone [...]
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July 30, 2009
When you communicate with your target market, can you be sure they actually understand a single word you’re talking about?
A common mistake made by business (large and small) is to communicate in industry lingo.
This is fine, if you’re selling within your industry, but 9/10 times you’re not. Your either communicating to Joe Public or [...]
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